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Refund policy

Return and Refund Policy

At Ananta Medicare Online, operated by ANANTA MEDICARE LIMITED, we want you to be completely satisfied with your purchase. Because our products are health and wellness supplements, we follow strict hygiene and safety rules for returns.

Return window
Unopened and unused items in their original packaging can be returned within 7 days of delivery.

Eligibility for returns
To be eligible for a return, the item must be:

  • Unopened, with the seal intact
  • Unused and in its original packaging
  • Accompanied by the order number and proof of purchase

Opened healthcare or wellness products cannot be returned due to health and safety regulations. This does not apply if the item arrived damaged, defective or incorrect.

Damaged, defective or incorrect items
Please check your order as soon as you receive it. If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery with your order number and clear photos of the product and its packaging. We will arrange a replacement or a full refund.

How to request a return
Contact us with your order number:

Please do not send items back without contacting us first. Returns sent without approval will not be accepted. Once your return is approved, we will share instructions on how and where to send the item.

Approved returns should be sent to:
ANANTA MEDICARE LIMITED, 621, 6th Floor, Ring Road Mall, Sector 3, Rohini, Delhi – 110085, India

Refunds
After we receive and inspect the returned item, we will let you know by email whether your refund is approved. Approved refunds are processed to your original payment method within 5–10 business days after inspection. For Cash on Delivery orders, the amount paid in cash is refunded by bank transfer or UPI to the details you share with us. Your bank may take extra time to post the amount.

Shipping charges are non-refundable, unless the item was damaged, defective or incorrect.

Order cancellations
You may cancel your order within 2 hours of placing it by contacting us with your order number. Orders cancelled within this time receive a 100% refund to the original payment method, including the ₹99 advance paid on Cash on Delivery orders. Once an order has been processed or shipped, it cannot be cancelled, but it may be eligible for a return under this policy.

Exchanges
To get a different product, return the original item (if eligible) and place a new order.

Contact us
ANANTA MEDICARE LIMITED, 621, 6th Floor, Ring Road Mall, Sector 3, Rohini, Delhi – 110085, India
Phone (toll-free): 1800 202 3940 · Email: support@anantamedicareonline.com